Frequently Asked Questions

Everything you need to know about shopping with Nekta New York.

Where does Nekta New York ship?

We currently offer domestic shipping across the United States and international shipping to select countries. All orders are processed and shipped from our New York studio within 2-3 business days.

What is your return policy?

We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition pieces may be final sale.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our style team for advice.

Are your materials sustainably sourced?

Nekta New York is committed to ethical fashion. We prioritize high-quality, durable fabrics and work with certified manufacturers to ensure fair labor practices and reduced environmental impact.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment options through specialized financing partners at checkout.